Effective date: January 16th, 2026]
Last updated: January 16th 2026
This Privacy Policy explains how Crown Jewelry & Time LLC (“Crown,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or interact with us by phone, text message (SMS/MMS), email, or in person.
1) Who we are
Business name: Crown Jewelry & Time
Website: crownjewelryandtime.com
Contact: contact@crownjewelryandtime.com | 763-432-5928 | 9700 63rd Ave N Ste 220, Maple Grove, MN, 55369
2) Information we collect
We collect information in the following ways:
A. Information you provide to us
Contact information (name, phone number, email address)
Inquiry details (watch trading, watch sales, watch sourcing requests; appointment details; messages you send us)
Photos/files you upload (e.g., watch photos, paperwork images)
Purchase and transaction information (if you purchase from us or request services)
Communications (calls, voicemails, texts, emails, and chat messages)
B. Information collected automatically
When you visit our site, we may automatically collect:
Device and browser data (IP address, browser type, device identifiers)
Usage data (pages viewed, links clicked, time spent)
Cookies and similar technologies (for site functionality, analytics, and marketing where applicable)
C. Information from third parties
We may receive information from service providers that support our business (for example, website hosting, analytics, payment processors, customer communication tools, and CRM systems).
3) How we use information
We use information to:
Respond to inquiries and provide customer support
Provide watch trading, watch sales, and watch sourcing services
Schedule appointments and communicate about requests
Evaluate watches and provide quotes or next steps (including using photos you provide)
Process orders, payments, shipping, returns, and fraud prevention (if applicable)
Maintain internal records, improve our operations, and train staff
Maintain website security and prevent abuse
Measure marketing performance and improve our website experience
4) How we share information
We may share information with:
Service providers who help us operate (e.g., CRM, messaging/phone providers, website hosting, analytics, payment processors, and shipping providers)
Legal/compliance when required by law, subpoena, or to protect rights/safety
Business transfers if we are involved in a merger, acquisition, or sale of assets
Important: Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers who help us deliver communications and services (for example, customer service, texting/calling providers, and CRM systems), but text messaging opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging service.
5) Text messaging (SMS/MMS)
If you text us, we may send you conversational messages related to your inquiry (e.g., scheduling, status updates, requests for photos, and follow-ups).
Message frequency varies based on your interaction.
Message and data rates may apply.
To stop receiving texts, reply STOP.
For help, reply HELP.
We may store and log SMS/MMS messages, including photos you send, in our business systems to provide support and maintain records.
6) Cookies and analytics
We use cookies and similar technologies to operate our website and understand how it’s used. You can control cookies through your browser settings and, where available, through our site’s cookie consent tools.
7) Data retention
We retain personal information as long as reasonably necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce agreements.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, or information about our processing of your personal data. To make a request, contact us at contact@crownjewelryandtime.com.
California notice (if applicable)
California residents may have additional rights under applicable law (including the right to know, delete, or correct certain personal information). We do not sell personal information in the traditional sense.
10) Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
12) Contact us
Questions about this Privacy Policy can be sent to:
Email: contact@crownjewelryandtime.com
Phone: 763-432-5928
Mail: 9700 63rd Ave N Ste 220, Maple Grove, MN, 55369